Role OverviewThe Contact Center Supervisor will oversee the daily operations and responsibilities of the Contact Center team, providing a high level of consistent service to members and partners with the Contact Center Manager to achieve this goal.
What You Will Do
The Contact Center Supervisor will perform all functions of a Contact Center Manager in their absence, contribute to the organization's mission statement and goals, and exercise authority level and decision-making skills to employ sound judgment and protect the credit union's interests.
Why It Might Be a Fit
The ideal candidate will have excellent oral and written communication skills, a complete working familiarity with the credit union's computer system, and the ability to effectively present information in one-on-one situations.
Requirements
- High school diploma or general education degree (GED)
- Three to five years' related experience and/or training or equivalent combination of higher education and experience
- Relevant training in a credit union, bank, or contact center management experience preferred
- Excellent oral and written communication skills
- Complete working familiarity with the credit union's computer system
Benefits
- Comprehensive benefits package
- 401(k) retirement plan with an 8% annual contribution from WECU
- Bonus plan
- Two or more weeks of vacation
- Up to 11 paid holidays
- Paid life and disability insurance
- Annual wellness benefit
- Loan discounts
- Professional development
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