Contact Center Support Services Representative I X 5

The Midtown Group
Fairfax, VA
Category Finance
Job Description
Contact Center Support Services Representative I job description. Provide exceptional customer service in a dynamic, high-volume environment. Handle up to 80 calls per day with professionalism, courtesy, and a focus on service excellence. Assist members with loan-related queries, payments, payoff statements, and balance transfers. Identify members’ financial needs and recommend suitable products and services.

Requirements

  • Experience in a financial institution or contact center environment
  • High school diploma or equivalent (GED) required
  • Empathy, professionalism, and active listening skills
  • Clear verbal and written communication
  • Technical proficiency in digital tools, including CRM systems and multiple screens
  • Problem-solving and analytical thinking
  • Multitasking and ability to manage multiple tasks in a fast-paced setting
  • Sales acumen and ability to identify opportunities to recommend relevant financial products
  • Regulatory knowledge and understanding of banking regulations and internal policies
  • Adaptability and ability to thrive in a dynamic environment with changing priorities

Benefits

  • Opportunity for contract extension or transition to permanent employment
  • Flexible remote work opportunities for specific tasks after initial onboarding
  • Professional development and training
  • Supportive team that values your contribution
  • Laptop and other office equipment provided
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