Contact Center Team Leader

GT Independence
Birmingham, AL
Category Operations
Job Description
Make a meaningful impact every day by joining GT Independence as a Contact Center Team Leader. The role involves managing a team, providing quality service to customers, and improving processes and procedures. We offer a collaborative environment, competitive wages and benefits, and opportunities for professional growth.

Requirements

  • Provide daily direction and communication to employees
  • Continually evaluate processes and procedures to improve area operations
  • Manage employees to ensure efficient and effective work
  • Provide performance feedback and coaching to team members
  • Ensure employees have appropriate training and resources
  • Create and maintain a high-quality work environment
  • Assist with staffing, training, and scheduling programs
  • Work on special or ongoing projects for area improvement

Benefits

  • Flexible paid time off
  • Competitive wages
  • Benefits
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