Role Overviewlululemon is an innovative performance apparel company. The Guest Experience Lead ensures all guests receive a quality in-store experience by overseeing technical product education. This role is part of the store leadership team, driving store performance through guest experience and team achievement of daily sales targets.
What You Will Do
Lead from the floor to establish an exceptional guest experience, providing technical product education. Act as Supervisor on Duty, assess business needs, and maintain operational excellence. Open and close the store, review business data to track sales goals, and participate in hiring and training. Address team member performance and support their development through feedback and coaching.
Why It Might Be a Fit
Candidates with 1 year of retail or customer experience and some leadership or mentoring experience will thrive. The role offers growth through direct feedback and coaching opportunities. Compensation includes a base pay range of $22.50 - $25.89/hour plus a $2.00/hour target bonus, along with benefits like extended health and dental, paid time off, and a generous employee discount.
Requirements
- Must be legally authorized to work in the country in which the store is located
- Must have the ability to travel to assigned store with reliable transportation methods
- 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
- Some experience in leading, mentoring, or delegating with others
Benefits
- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series
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