PRIMARY RESPONSIBILITIES
- Creates, generates and disseminates alerts and restoration updates detailing service-related information to CTA personnel and to the general public.
- Gathers information from Control Center personnel to provide updates.
- Disseminates service information, planned service changes and elevator status to customers via electronic communication tools (e.g., web posting, emails, text messages, Bus Tracker and X social media platform).
- During disruptions or emergency service conditions, disseminates pertinent service information (e.g., service disruptions, alternate service, etc.) to customers via electronic communication tools (e.g., web posting, emails, text messages, X social media platform, etc.) and Public Address Platform Announcements.
- Creates and maintains various logs and databases.
- Produces reports and performs weekly audits of Public Address (PA) System.
- Perform other duties as assigned.
SUPERVISORY RESPONSIBILITIES
Reporting to this position are the following jobs:
Job Title
CHALLENGES
- Communicating coherent and concise messages during emergency situations.
- Gathering accurate information to synthesize and communicate to customers.
EDUCATION/EXPERIENCE REQUIREMENTS
- Associate degree, plus communication or operations experience, or an equivalent combination of education and experience relating to this position.
PHYSICAL REQUIREMENTS
- Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
- Must have a clear, audible voice to make station announcements.
- Must be able to hear information via phone calls from CTA personnel at field incident sites.
KNOWLEDGE, SKILLS, AND ABILITIES
- General knowledge of CTA bus and rail service.
- Strong written and verbal communication skills.
- Strong interpersonal skills necessary to effectively communicate with personnel.
- Strong attention to detail.
- Strong time management skills.
- Intermediate instruction and coordination skills.
- Intermediate skills necessary to operate personal computer systems, Microsoft Suite, Internet searches, and database retrieval.
- Ability to prepare clear, concise messages and disseminate accurate information quickly during a service disruption.
- Ability to maintain a suitable temperament and disposition.
- Ability to work in a high-pressure environment.
- Ability to handle multiple tasks simultaneously within limited timeframes.
WORKING CONDITIONS
- Work day is typically eight (8) hours or longer during weekday and weekend hours with varying shift times.
- May be required to work various extended or irregular hours (including evenings, nights, & weekends) in order to meet scheduling needs or respond to CTA emergencies.
- Work in a high-pressure environment during emergencies.
EQUIPMENT, TOOLS, AND MATERIALS UTILIZED
- Standard office equipment.
- Personal computer and related software and equipment.