Coordinator - Rental Services Service

MacAllister Machinery
Wichita, MI
Category Purchasing
Job Description
MacAllister Rentals is seeking a Coordinator to assist with warranty processing and customer damage claims for the Rental Services Division. This role involves registration, claim filing, validation, and documentation, as well as coordinating service calls and investigating warranty information. The Coordinator will also be responsible for managing the parts of the system and ensuring proper maintenance of rented equipment.

Requirements

  • Register extended coverage with manufacturer on all product lines
  • Enter warranty type code for new machines in computer system
  • File warranty claims for policy/goodwill, sales, parts, and service departments
  • Assist in coordinating service calls for Reith Riley and Norfolk Southern
  • Research and validate warranty information for each machine
  • Document customer damage with details and photos
  • Track parts for warranty returns
  • Monitor PSP and PIP
  • Complete any special assignments or projects
  • Excellent computer skills, including Microsoft Office
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