Role OverviewJoin CPKC, a transnational railroad connecting U.S., Canada, and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride.
What You Will Do
Deliver world-class service and results to customers by providing quality and timely responses to customer calls and emails, supporting the day-to-day execution of customer service, and resolving customer issues.
Why It Might Be a Fit
This role requires strong attention to detail, ability to manage multiple tasks, and clear and professional communication skills. The ideal candidate is team-oriented, able to pivot focus quickly, and perform in a 24x7 environment.
Requirements
- 2 years of experience in customer service
- Experience in logistics, transportation, or rail operations environment is an asset
- Strong attention to detail and ability to manage multiple tasks at once
- Ability to pivot focus quickly
- Ability to investigate issues, gather information, and drive resolution
- Clear and professional communication skills (written and verbal)
- Comfort working in systems and managing transaction-based work
- Team-oriented with a focus on execution and follow-through
- Ability to perform in a 24x7 environment
Benefits
- Flexible and competitive benefits package
- Competitive company pension and/or retirement plans
- Employee Share Purchase Plan
- Performance Incentive Plan
- Annual Fitness Subsidy
- Part-time Studies Program
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