Coordinator I, Front Desk

Goodwill of Colorado
Colorado Springs, CO
Category Customer Service
Job Description
We are searching for a Front Desk Coordinator for our Goodwill Headquarters in Colorado Springs. This is a temp-to-hire position. The Coordinator I, Front Desk will provide excellent customer service to all stakeholders, to serve as the first impression of Goodwill of Colorado to internal and external stakeholders both in person and through the phone system, to direct visitors and callers to the appropriate personnel who can assist them with their need(s), and to act in a polite, calm, and efficient manner in all situations.

Requirements

  • Act as the first point of contact for all callers, visitors to the Garden of the Gods headquarters
  • Answer numerous incoming calls on a computer-based phone system and transfer to appropriate personnel in a pleasant and efficient manner
  • Sort incoming and interoffice mail
  • Sign for packages/deliveries and contact appropriate personnel for pick up
  • Distribute payroll checks as needed
  • Document payroll checks mailed, and payroll checks returned in the mail
  • Maintain notes to ensure an easy transition between shifts
  • Maintain a positive attitude and interact appropriately with all visitors and stakeholders at all times
  • Strive to establish and maintain cooperative and productive working relationships with all employees
  • Dress within acceptable guidelines, maintain a neat and clean workspace, be courteous, personable, and able to communicate effectively
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