Role OverviewThe Coordinator will administer the district's enterprise cellular and mobility services program, including wireless voice, data, hotspots, tablets, mobile broadband, Cradlepoint devices, and other connectivity solutions. They will serve as the primary subject matter expert for enterprise mobility services, providing technical guidance on cellular technologies, wireless carrier services, mobile connectivity, LTE/5G networks, SIM/eSIM provisioning, and emerging mobility solutions. The Coordinator will also ensure compliance with district cybersecurity standards, mobile device security policies, regulatory requirements, technology audits, asset verification activities, compliance reviews, and reporting requirements related to enterprise mobility services.
What You Will Do
The Coordinator will perform various tasks such as ordering, provisioning, activation, suspension, deactivation, deployment, and ongoing administration of cellular devices and wireless services. They will also develop, implement, and maintain governance standards, operational procedures, technical documentation, and best practices supporting enterprise mobility, mobile device security, device lifecycle management, and wireless service administration. Additionally, the Coordinator will review, reconcile, and administer wireless carrier invoices, service plans, billing allocations, departmental chargeback reports, financial documentation, procurement activities, contract administration, annual budget planning, billing discrepancy resolution, service optimization, and cost-saving initiatives.
Why It Might Be a Fit
The ideal candidate will have advanced knowledge of wireless carrier operations, LTE/5G technologies, SIM/eSIM provisioning, enterprise mobility services, and telecommunications industry best practices. They will also possess strong analytical, organizational, troubleshooting, customer service, vendor management, and project management skills, with the ability to manage multiple priorities in a fast-paced environment. Public sector or K-12 experience is preferred.
Requirements
- Bachelor's degree in Information Technology, Business Administration, Telecommunications, or a related field
- Five (5) years of experience supporting enterprise cellular services, telecommunications, wireless technologies, enterprise mobility platforms, and telecommunications expense management
- Advanced knowledge of wireless carrier operations, LTE/5G technologies, SIM/eSIM provisioning, enterprise mobility services, and telecommunications industry best practices
- Knowledge of mobile device security, governance frameworks, compliance standards, device lifecycle management, wireless service administration, inventory management, financial reporting, and carrier billing reconciliation
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