Role OverviewPacific Office Automation is seeking a Copier Field Technician to join their service team in Reno, NV. The role involves maintaining technical knowledge on all products, making recommendations for service training needs, and assisting the sales department with sales demos.
What You Will Do
The technician will perform service calls on machines showing up on the 'Excessive Activity and 3 and 30' report, perform tech-assist calls with other members of the service team, and service machines for assigned account bases.
Why It Might Be a Fit
The ideal candidate will have strong communication and customer service skills, mechanical aptitude, and the ability to work effectively in a team environment.
Requirements
- Certification and/or hands-on experience with one of the following product lines is required: Canon, HP, Lexmark
- Excellent communication skills, verbal and written; strong customer service skills
- Strong relationship management skills with customers, vendors, and employees within the company required
- Exceptional mechanical aptitude & demonstrated skills required; and proven troubleshooting skills handling digital office equipment
- Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities
- Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions
- Must have strong ethics and work as an effective, collaborative team member
- Strong Computer literacy - Fiery / controller experience is a plus
- A self-starter with the ability to work extra hours as necessary and during peak periods
Benefits
- Medical/Dental/Vision/Life insurance plans
- $24 to $30 an hour DOE
- Matched 401k
- PTO, Vacation, Sick Leave
- FSA/HSA Programs
- Paid training and certification
- Company vehicle
- Company paid trips
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