Role OverviewThis role provides front-line operational support for services delivered through Switch’s Combined Ordering Retail Ecosystem (CORE). You act as the primary point of contact for customer incidents and service requests, coordinating with carriers and internal teams to restore service.
What You Will Do
Serve as the primary point of contact for CORE-related service requests and incident investigations. Engage service providers and internal teams to troubleshoot and resolve customer-impacting issues.
Why It Might Be a Fit
Reliable execution of tasks in a time-sensitive support environment. Clear, professional communication with customers, carriers, and internal teams.
Requirements
- 2 or more years of experience in telecommunications, IT support, or a related technical role, or equivalent education and training
- Foundational understanding of network concepts, topologies, and the OSI model
- Experience troubleshooting network connectivity and following critical-path resolution steps
- Familiarity with data center infrastructure and cabling standards
- Experience using ticketing systems and monitoring tools
- Comfort using terminal access tools such as SSH, PuTTY, or similar
- Working knowledge of Microsoft Office applications
- Network+, CCENT, A+, or Security+ certifications are preferred, not required
Benefits
- Generous Benefits Package
- medical plan options of comprehensive coverage for you and your family
- Flexibility & Remote Opportunities
- Career Stability & Growth
- Industry Leading Designs
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