Role OverviewViaPath is seeking a highly motivated Technical Solutions Consultant (TSC) to join our customer-facing advisory team. The TSC serves as a trusted partner to correctional agencies throughout their technology journey.
What You Will Do
Serve as a trusted advisor to customers by providing expertise, guidance, and best practices related to ViaPath products and services.
Why It Might Be a Fit
Successful candidates will demonstrate strong professional presence, polished communication skills, and a well-groomed, business-appropriate, and customer-focused professional image.
Requirements
- Bachelor's degree preferred
- Minimum of five (5) years of experience utilizing ViaPath solutions or other corrections technology platforms
- Direct experience working with correctional agencies or within a correctional environment
- Strong understanding of correctional operations, workflows, and technology solutions
- Excellent communication, presentation, relationship-building, and organizational skills
- Ability to translate complex technical concepts into practical operational and business value
- Strong analytical, problem-solving, and time-management skills
- Proficient in Microsoft Office applications
- Ability to manage multiple priorities and customer engagements with minimal supervision
- Ability and willingness to travel up to 75% of the time
- Experience with ViaPath products, services, and customers preferred
- Experience conducting executive business reviews, strategic solution reviews, or customer planning sessions preferred
- Ability to recognize customer risks, adoption opportunities, and growth initiatives preferred
- Experience supporting large-scale technology deployments or customer transformation initiatives preferred
Benefits
- Medical, Dental & Vision Insurance
- Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA)
- Flexible Time Off (FTO)
- Company Holidays
- Retirement Plan (401(k))
- Life & Disability Insurance
- Employee Assistance Program (EAP)
- Additional Well-Being Resources
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