Counter Manager - Kilian Paris

The Counter Manager will lead, coach, and develop a team of Sales Associates to achieve sales, customer service, and operational targets. The role requires proven leadership, coaching, and business management skills gained in a fast-paced retail environment.

What You Will Do

The Counter Manager will be responsible for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and the leadership of a high-performing team.

Why It Might Be a Fit

This role is ideal for an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential. The role offers progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.

Requirements

• Effective verbal and written communication skills
• Quality customer service skills
• Results-oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people
• Retail sales experience
• Team leadership
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel

Benefits

• Health insurance coverage (medical, dental, and vision insurance)
• Wellness and family support programs
• Life and disability insurance
• Retirement savings plans
• Paid leave programs
• Education-related programs
• Paid holidays and vacation time