Credentialing Analyst - Remote - Nationwide
Job Description
Field, thoroughly document, and respond to support tickets related to various department applications (DocuSign, Drawloop, Online Credentialing Application, Salesforce, Shift Admin, etc.). Provide general product support/administration of department applications, which includes set up, maintenance, monitoring, and basic issue resolution. Maintain and run reports for management of provider credentials data and various department workflows. Develop and validate basic ad-hoc reports (i.e., Site Rosters or Salesforce Reports with 1-2 objects) of provider data as requested. Provide support with system training for new and existing department staff. Keep up to date on department workflows. Attend pertinent internal and external meetings. Provide excellent customer service and credentials support to internal and external clients. Required Experience and Competencies. 1-2 years of related work experience required. Associate degree in related field or a combination of education and work experience that demonstrates the attainment of the requisite knowledge, skills and abilities required. Knowledge of the Vituity policies and procedures relating to credentialing and onboarding. Ability to organize and prioritize work and manage multiple priorities. Ability to express ideas and convey information effectively in verbal and written communications. Ability to establish and maintain effective working relationships as required by the duties of the position. Ability to use office equipment and automated system applications/software at an acceptable level of proficiency. Ability to read, understand and communicate in English sufficient to perform the duties of the position. Intermediate to advanced MS Excel, Word, PowerPoint, and Outlook skills. Strong attention to detail, time management, and organization skills. Ability to maintain compliance with all regulatory and accrediting institutions. Trainings to help support and advance your professional growth. Dental, Vision, HSA/FSA, Life and AD&D coverage, and more. EAP, travel assistance, and identify theft included.