Role OverviewThe Crisis Contact Center Specialist will be the voice of hope for individuals in crisis, providing compassionate support and connecting them to life-saving resources. The role is a hybrid of in-person and remote work, with a competitive pay and great benefits. The team works 24/7, and the specialist will be part of a supportive team that prioritizes wellbeing and understands compassion fatigue.
What You Will Do
The specialist will answer calls, texts, and chats from individuals in emotional or mental health crises, provide compassionate support, and connect callers to life-saving resources. They will also document interactions clearly to ensure continuity of care.
Why It Might Be a Fit
The role requires calmness under pressure, compassion, and a desire to make a real difference. The specialist will work as part of a supportive team, receive paid comprehensive training, and have ongoing coaching and supervision. The workplace culture prioritizes wellbeing and understands compassion fatigue.
Requirements
- Bachelor's degree + 1 year in human services
- Backgrounds in social work, psychology, counseling, or criminal justice
- Experience in crisis response, mental health services, shelters, or hotlines
- Customer service pros looking for meaningful work
- Recent grads with relevant internships
- Crisis-related experience preferred
Benefits
- $24.00 - $26.60/hour + $4.00 shift differential for qualified hours worked
- Spanish- or Portuguese-speaking applicants who are hired and pass certification after 90 days on the job will get an additional $.75 per hour (an additional $1.50 per hour for both languages)
- An outright 5% 401(k) contribution
- Paid Time Off in a calendar year
- 13 paid holidays per year
- Generous health benefits including 80% coverage of your medical plan premium and deductible
- Tuition reimbursement (after 1 year)
- Employment at UWC counts toward Public Service Student Loan Forgiveness
- Supportive, inclusive, mission-driven workplace
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