Crisis Line Intern

The Samaritans Cape Cod and the Islands
Chapel Hill, OR
Category Customer Service
Job Description
The Crisis Line Associate Intern provides support to the Crisis Line program by answering calls for approximately 10-25 hours each week during periods with the least amount of coverage as designated and assigned by the Training and Development Manager.

Requirements

  • 18 years of age or older
  • High school graduate or GED equivalent
  • Minimum of two years of professional experience preferred
  • Previous work as a volunteer preferred
  • Experience working on a crisis helpline a plus
  • Ability to respect confidentiality
  • Ability to be empathetic and engage in active, non-judgmental listening with our users
  • Ability to work with sensitive and confidential information
  • Must be able to display good, sound judgment
  • Must possess strong communication skills
  • Ability to resolve conflicts appropriately
  • Ability to tolerate different beliefs and opinions
  • Ability to work independently and collaboratively to maximize teamwork across the organization
  • Some flexibility in working hours
  • Must keep time commitments
  • Displays willingness to learn
  • Ability to accept direction
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