Critical Situation Escalation Manager

Blueprint Technologies
Bellevue, WA
Remote
Job Description
Blueprint is seeking a Senior Critical Situation Escalation Manager to lead the resolution of high-priority customer escalations for enterprise and government clients. The role involves coordinating, aligning resources, and delivering a world-class customer experience while supporting 24x7 coverage. This position requires flexibility and a commitment to continuous improvement.

Requirements

  • Manage critical customer escalations and high-visibility incidents.
  • Coordinate with cross-functional stakeholders.
  • Serve as escalation manager and crisis coordinator.
  • Maintain clear communication.
  • Identify systemic issues and process breakdowns.

Benefits

  • Medical, dental, and vision coverage
  • Flexible Spending Account
  • 401k program
  • Competitive PTO offerings
  • Parental Leave
  • Opportunities for professional growth and development
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