CRM Administrator

Nelnet
Lincoln, NE
Job Description
Nelnet Business Services is seeking a CRM Administrator to manage and enhance the functionality of the organization's CRM system, ensuring system integrity, optimizing user experience, and providing key insights to drive business decisions.

Requirements

  • Manage system administration, including user permissions, custom objects, workflows, and profiles.
  • Configure, maintain, and optimize the Creatio CRM system to support marketing, sales, and customer service operations.
  • Develop and implement workflows, automation, and integrations to enhance efficiency and align with business objectives.
  • Identify and troubleshoot technical issues, implementing solutions to minimize disruptions.
  • Monitor and analyze CRM performance metrics, generating insights and identifying areas for improvement.
  • Maintain accurate, clean, and up-to-date customer data, ensuring compliance with data protection regulations.
  • Provide end-user support, troubleshooting issues, and driving system adoption.
  • Work closely with sales, marketing, and operations teams to align CRM strategies with business objectives.

Benefits

  • Medical, dental, vision, HSA and FSA
  • Generous earned time off
  • 401K/student loan repayment
  • Life insurance & AD&D insurance
  • Employee assistance program
  • Employee stock purchase program
  • Tuition reimbursement
  • Performance-based incentive pay
  • Short- and long-term disability
  • Robust wellness program
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