CSC Rep Phone

Requirements

• Maintains an in-depth knowledge of Royal Neighbors of America products, bylaws, member benefits, policies, procedures, tax rules, regulatory guidelines, voice signatures, claim requirements, and conservation techniques.
• Demonstrates excellent communication skills to explain complex insurance products to customers.
• Possesses the ability to handle complaints and issues that are highly sensitive and emotional.
• Processes a high volume of incoming and outgoing calls for customers, including all members and agents.
• Displays strong decision making and analytical abilities.
• Analyzes certificate provisions to determine methods of affecting desired changes such as change of beneficiary, type of insurance, change in method of payment, loans, riders, RMDs, tax reporting, and conservation options to conserve certificates.
• Maintains knowledge to perform the receptionist duties as needed.

Benefits

• Paid time off
• Health and dental insurance
• 401(k)