CSC Rep Phone

Royal Neighbors of America
Any Location, IL
Category Customer Service
Job Description
Provides customer service by telephone to all members and occasionally through written correspondence. Assists members with product related requests, by analyzing member inquiries, determining, calculating, and processing requests for resolution within prescribed timeframes.

Requirements

  • Maintains an in-depth knowledge of all Royal Neighbors of America products, bylaws, member benefits, policies, procedures, tax rules, regulatory guidelines, voice signatures, claim requirements, and conservation techniques.
  • Demonstrates excellent communication skills to explain complex insurance products to customers.
  • Possesses the ability to handle complaints and issues that are highly sensitive and emotional.
  • Processes a high volume of incoming and outgoing calls for customers, including all members and agents.
  • Displays strong decision making and analytical abilities.
  • Analyzes customer inquiries; determines steps for resolution; and accurately processes within required timeframes.
  • Maintains knowledge to perform the receptionist duties as needed.
  • Supports all positions in the Customer Support Center when necessary.

Benefits

  • Paid time off
  • Health and dental insurance
  • 401(k)
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