Role OverviewThe Customer Service Representative – Med Docs Team is responsible for following up with patients and/or their physician to ensure that all documents required for payment for medical supplies orders have been obtained and are in order.
What You Will Do
Perform follow-up as needed to ensure prescription is received, verify that issued prescription comply with all requirements of insurance provider, set up product to ship, and maintain good records.
Why It Might Be a Fit
The ideal candidate will have 2+ years of experience in a fast-paced customer service role, with the ability to handle multiple tasks, follow multi-step procedures, and apply attention to detail.
Requirements
- 2+ years of experience in a fast-paced customer service role
- Ability to handle multiple tasks at various stages of completion
- Ability to follow multi-step procedures and apply attention to detail
- Ability to effectively use computer systems and maintain good records
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