CSR II Phones Bilingual Haitian Creole/English ($18.50/hr + $1/pay for performance, Hybrid Remote)

SaviLinx
Any Location, MA
Category Customer Service
Job Description
The Customer Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract. The successful candidate will demonstrate fluency in speaking, reading, writing, and listening in both Haitian Creole and English.

Requirements

  • 2+ years of college preferred
  • 2+ years of contact center experience preferred
  • High school diploma or equivalent required
  • 18 years of age or older
  • Time management skills and the ability to work independently
  • Excellent organizational, written and oral communication skills in both Haitian Creole and English
  • Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer
  • Customer service oriented (empathetic, responsive, patient, and conscientious)
  • Must have experience with maneuvering electronic data between various environments

Benefits

  • Paid Time Off
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