Role OverviewThe Client Service Specialist serves as a primary point of contact for clients accessing Prosper Programs and supports the day-to-day client service and front desk functions of the Prosper Centers.
What You Will Do
Assist clients with appointments and walk-in services, respond to client inquiries, facilitate connections to Prosper Programs, and provide administrative and operational support to program and operations staff.
Why It Might Be a Fit
The ideal candidate is proactive, forward thinking, and able to manage multiple tasks and priorities in a fast-paced environment, with a demonstrated commitment to diversity, equity, and inclusion.
Requirements
- Excellent customer service skills
- Strong organizational skills and attention to detail
- Proactive and forward thinking, with the ability to anticipate problems
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Highly autonomous, yet thrives in a team-oriented, collaborative environment
- Strong problem-solving and deescalation skills
- Proficiency with basic technology (e.g., Microsoft Office, scheduling systems, Acuity and Tables Ready)
- Comfortable working on-site and moving between multiple locations, as needed
- Demonstrated commitment to diversity, equity, and inclusion
- Experience in a high-volume, client-facing environment
- Bilingual in English and Spanish
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