CTI Documentation Manager

KION Group
Grand Rapids, MI
Job Description
Role Overview

The documentation manager leads a team of technical writers and documentation controllers responsible for customer project documentation. This role leads documentation efforts, requiring expertise in technical communication and management.

What You Will Do

Lead documentation efforts, implement best practices and standards, and effectively present ideas to internal leaders, collaborators, and external customers.

Why It Might Be a Fit

The ideal candidate will possess outstanding communication, leadership, and analytical skills, along with a strong technical understanding and a dedication to producing high-quality documentation.

Requirements

  • Bachelor's degree in a related discipline, emphasizing technical communications and/or management
  • Exceptionally strong English communication and writing skills
  • Ability to identify, develop, measure, and analyze key performance indicators (KPIs)
  • Strong determination to produce clear, accurate, and complete technical documentation
  • Proficient with authoring software (e.g., MS Office, Adobe products, Component Content Management Systems [CCMS])
  • Ability to set and enforce documentation standards, styles, and templates

Benefits

  • Career Development
  • Competitive Compensation and Benefits
  • Pay Transparency
  • Global Opportunities
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