Role OverviewMCI is hiring Customer Account Representatives to support inside sales programs for some of the largest brands in retail, telecommunications, and software. The role involves connecting with business and residential customers via phone, resolving service concerns, retaining accounts, and upselling new products and services.
What You Will Do
Key responsibilities include making outbound sales calls, responding to inbound inquiries, following up with leads and existing customers, resolving service-related concerns, accurately documenting customer interactions, and managing account updates.
Why It Might Be a Fit
Ideal candidates are highly motivated and dedicated, with excellent written and verbal communication skills, a typing speed of 20+ WPM, and basic proficiency in Microsoft Office Suite. They should be customer-focused, with empathy, patience, and responsiveness, and able to multitask, self-manage, and adapt in a fast-paced environment.
Requirements
- Must be 18 years or older
- High school diploma or equivalent
- Excellent written and verbal communication skills
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Familiarity with Windows operating systems
- Highly reliable and punctual
- Strong problem-solving, negotiation, and conflict resolution skills
- Customer-focused with empathy, patience, and responsiveness
- Ability to multitask, self-manage, and adapt in a fast-paced environment
- Team-oriented with strong interpersonal skills
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