Customer Account Representative I

Join our team as a Customer Account Representative I to shape the future of clean energy and make a long-lasting global impact. You will be responsible for managing customer order processing, maintaining customer-required websites, and assisting the Accounting department with invoicing issues. This role is critical to creating lasting solutions for our planet's greatest challenges.

What You Will Do

Your day-to-day responsibilities will include managing customer order processing, maintaining customer-required websites, assisting the Accounting department with invoicing issues, and managing customer return workflows. You will also communicate professionally and timely with internal and external customers and suppliers.

Why It Might Be a Fit

To be successful in this role, you will need to have high school diploma or equivalent education, minimum of 2 years of related experience, and knowledge of applications such as CRM, Microsoft Dynamics, and Great Plains. You will also need to have good communication skills, problem identification and problem resolution skills, and the ability to develop and maintain good interpersonal relationships.

Requirements

• High School diploma or equivalent education
• Minimum of 2 years of related experience
• Knowledge of applications such as CRM, Microsoft Dynamics, and Great Plains
• Prior customer service experience
• Ability to oversee and enhance the end-to-end customer experience
• Good communication skills
• Problem identification and problem resolution skills
• Ability to develop and maintain good interpersonal relationships

Benefits

• Salary: $19.70-$25.70/hr
• Annual incentives and performance bonuses
• Multiple medical plan options
• Dental & vision coverage
• Life insurance
• Long- and short-term disability
• Optional supplemental plans (critical illness, accident, hospital indemnity, dependent life)
• 401(k) with employer match
• Up to 3 weeks of vacation
• 8 sick days
• 13 paid holidays annually
• Lifestyle spending account
• Employer paid mental health support
• Education reimbursement
• Professional development opportunities
• Adoption assistance
• Parental leave
• Employee assistance programs