Customer Account Representative

We are seeking a proactive and customer-focused Customer Account Representative to join our team and deliver an amazing Customer Service Experience (CSX). In this vital role, you will be fully accountable for the end-to-end customer journey, serving as the single point of contact for current and new customers.

What You Will Do

Act as the single point of contact for customer-facing activities, oversee Order-to-Cash (OTC) processes and Customer Service Management, and resolve complex inquiries efficiently to minimize disruption and client downtime.

Why It Might Be a Fit

You will have the opportunity to build long-term trust and relationships with customers, report on customer segments, trends, and expectations, and identify strategic opportunities to improve satisfaction.

Requirements

• Minimum of a High School Diploma or equivalent
• 2–5 years of verified experience in customer-facing operations, customer service, supply chain, or sales environments
• Strong comprehension of the Order-to-Cash (OTC) workflow and basic operational Supply Chain principles
• Hands-on experience working with ERP systems (such as SAP), Cloud-based CRM software (such as Service Cloud), and standard corporate IT applications
• Multilingual capability in Spanish or French is a distinct advantage