Customer Account Specialist

As a Customer Account Specialist, you will be responsible for auditing and maintaining accounts through the customer relationship management software utilized within YMCA Centers. You will deliver excellent customer service to all staff, members, guests, and program participants in a safe, enjoyable, and positive environment.

What You Will Do

You will handle customer accounts, resolve issues efficiently, and foster strong relationships to promote loyalty and satisfaction. You will also provide excellent service to staff, members, guests, and spectators over the phone, through email, or other forms of communication contributing to member retention.

Why It Might Be a Fit

This role requires a positive attitude, previous experience with diverse populations, and excellent written and oral skills. You must be able to lead a project and collaborate with others, and have computer proficiency, including practical application of MS Office suite, including Teams, and Zoom.

Requirements

• Minimum of two years of experience in customer service, database management systems, public relations, or organization administration
• Excellent written and oral skills
• Positive attitude and previous experience with diverse populations
• Demonstration of the ability to lead a project and collaborate with others
• Computer proficiency, including practical application of MS Office suite, including Teams, and Zoom
• Commitment to valuing and promoting diversity and contributing to an inclusive working and learning environment
• Must be able to pass Background and Reference checks (in accordance with the WA State Fair Chance Act)
• Able and willing to complete online Child Abuse Prevention training on first day, and other online and in-person training as required

Benefits

• A Personal YMCA membership and YMCA360 virtual streaming membership
• Flexible scheduling around school and extracurricular activities
• Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
• Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program, and LifeMart employee discount center
• Professional training, education, and certification opportunities
• 20% discount on YMCA programs, childcare services and merchandise
• HealthiestYou: by Teladoc (24/7 virtual general medical care access for non-emergency conditions)
• Willamette Dental Plan
• VSP Vision Plan