Role OverviewThe Customer Accounts & Service Representative interacts with the public over the telephone and/or in person at a customer service window. The incumbent can be expected to be reassigned to Pay Station, Customer Service-El Centro or Headquarters offices as required. The primary function is to provide efficient and effective customer service to power customers, receives payments, handles customer inquiries, resolves complaints and performs data input related to power payment arrangements and creates connect, disconnect, reconnect and trouble orders.
What You Will Do
Provides efficient and effective customer service, within established standards, in responding to customers over the telephone and in person; works under moderate supervision. Receives requests for service by telephone, in person, electronically and postal correspondence; prepares orders and completes service-related changes.
Why It Might Be a Fit
The ideal candidate will be courteous, effective, and efficient in customer service techniques, practices, and procedures; telephone etiquette; modern office procedures; perform mathematical calculations; personal computer and appropriate business software applications; electronic calculator, copy, and fax machines; safe office practices.
Requirements
- Fluent in English & Spanish
- High school equivalency or Diploma
- Two years of cashiering experience and one year of telephone experience
- Customer service experience, Call center environment; experience including working with customer accounts and negotiating payment arrangements
- A valid driver license issued by the State of California, Department of Motor Vehicles
Benefits
- Paid holidays
- Vacation time
- Sick leave
- Health insurance
- Retirement plan
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