Customer Advocacy Associate

B&H Photo
New York, NY
Category Customer Service
Job Description
Join B&H at over 50 years old and counting, and help build a reputation as the trusted resource for photography and videography enthusiasts.

Requirements

  • Analyze customer survey feedback and sentiment
  • Correspond with customers via email and phone
  • Escalate second-level issues to appropriate team members
  • Assist in documenting operational processes
  • Identify trends in feedback and recommend solutions

Benefits

  • Competitive salaries
  • Medical benefits
  • 401K plan
  • Employee discounts
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