Role OverviewThe Customer Advocate serves as the initial point of contact for plan participants, assisting them with inquiries related to their benefits. This role requires excellent communication, problem-solving abilities, and a dedication to providing top-tier customer service.
What You Will Do
Serve as the first point of contact for participants on inquiries, providing timely and accurate information. Educate participants on benefits processes, assisting with plan details and HSA investment options to enable self-sufficiency. Resolve inquiries and issues, striving for first call resolution.
Why It Might Be a Fit
We are looking for a candidate with demonstrated success in customer service, particularly in problem resolution and asking detailed, probing questions. Strong written and verbal communication skills, with the ability to handle sensitive situations with empathy.
Requirements
- Associate’s degree or four years of experience in a customer support or service role required
- Minimum 2+ years of multi-channel service experience, including chat, phone, and email in a contact center environment
- Prior healthcare, benefits administration, or insurance industry experience preferred
- Bilingual capabilities are a plus
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- 401(k) Matching
- Flexible Spending Accounts
- Health Savings Accounts
- Disability & Life Insurance
- Employee Assistance Program
- LegalShield
- ID Shield
- Commuter Reimbursement Plan
- Tuition Reimbursement
- Bonus Pay
- Wellable membership
- Telescope Health (telehealth) through Accresa
- Intellect (mental health) application
- Employee engagement activities, including voluntary events, raffles, book club, and more!
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