Customer Advocate

AE Perkins
Dallas, TX
Category Customer Service
Remote
Job Description
The Customer Advocate serves as the initial point of contact for plan participants, assisting them with inquiries related to their benefits, such as Flexible Spending Accounts, Health Savings Accounts, and COBRA.

Requirements

  • Excellent communication, problem-solving abilities, and a dedication to providing top-tier customer service
  • Work effectively in a high-call-volume environment, proactively resolving participant needs
  • Guide users through available resources and tools for self-service

Benefits

  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • 401(k) Matching
  • Flexible Spending Accounts
  • Health Savings Accounts
  • Disability & Life Insurance
  • Employee Assistance Program
  • LegalShield
  • ID Shield
  • Commuter Reimbursement Plan
  • Tuition Reimbursement
  • Bonus Pay
  • Wellable membership
  • Telescope Health (telehealth) through Accresa
  • Intellect (mental health) application
  • Employee engagement activities, including voluntary events, raffles, book club, and more!
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