Customer Assistance Representative Full Time

American Airlines
Phoenix, AZ
Category Customer Service
Job Description
Join American Airlines as a Customer Assistance Representative and explore a world of possibilities. Provide excellent customer service, interact with customers in a courteous and professional manner, and grow your expertise while having the time of your life.

Requirements

  • Greeting customers when they enter the airport or arrive in the ticket area
  • Monitoring the ticket counter area to ensure it is in compliance with safety policies and procedures
  • Assisting customers with self-service kiosk check-in and kiosk baggage processing
  • Servicing and maintaining kiosk machines
  • Troubleshooting kiosk technology issues
  • Communicating with IT about kiosk technology issues
  • Verifying that customers' carry-on baggage complies with FAA/American Airlines policies
  • Verifying and clearing travel documents for customers traveling internationally
  • Assisting customers with checked baggage processing
  • Queuing lines in ticket counter areas
  • Accepting and activating customers' self-tagged baggage at the activation station
  • Physically moving baggage throughout the ticket counter area
  • Assisting customers with checking their assistive devices, sporting equipment, and other oversized items
  • Refer customers to customer service agents when appropriate
  • Performing clearance and verification of documents at kiosks
  • Assisting with the physical movement of non-ambulatory customers
  • Assisting unaccompanied minors with boarding, deplaning, or other transportation
  • Providing customers with gate information and directions
  • Performing paging activities
  • Reporting to position on time, as scheduled, and at your assigned station or location

Benefits

  • Travel Perks
  • Health Benefits
  • Wellness Programs
  • 401(k) Program
  • Employee Assistance Program
  • Pet Insurance
  • Discounts on hotels, cars, cruises and more
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