Customer Billing Services Supervisor

Citizens Energy Group
Indianapolis, IN
Category Customer Service
Job Description
Citizens Energy Group is seeking a Billing Supervisor to provide leadership, direction, and support for the billing functions of utilities, including residential, commercial, and industrial accounts. The supervisor will analyze billing data, identify areas for improvement, and ensure compliance with regulations. Strong problem solving and customer service skills are essential.

Requirements

  • Assess work volumes, backlogs, and resource allocation.
  • Manage direct reports and track PTO.
  • Ensure complex billing processes are completed on time.
  • Maintain high productivity under changing priorities.

Benefits

  • Health, Dental & Vision
  • Defined Benefit Pension Plan
  • Short Term Incentive Pay (STIP) Plan
  • Health Savings Account (HSA) with company contribution
  • Wellness Program
  • Adoption and tuition assistance
  • Employee Credit Union
  • Vacation and Paid Holidays
  • Flexible Hybrid Work Schedule
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