Role OverviewThe Customer & Brand Project Manager supports the Customer Delivery Team by leading medium- to high-complexity initiatives that deliver Customer-facing products, capabilities, and improvements aligned with Southwest's strategic priorities.
What You Will Do
Define project plans, execute tasks, drive testing and acceptance, assess project needs, and proactively monitor risks and issues.
Why It Might Be a Fit
The ideal candidate will have strong project management, communication, and relationship-building skills to deliver impactful solutions that enhance the Customer and Employee experience.
Requirements
- Project Management methodologies, principles, and best practices
- Knowledge of project processes, problem management tools, and procedures
- Microsoft Project, Visio, Microsoft Office Suite including SharePoint
- Effective communication and relationship-building skills
- Ability to prioritize effectively and hit promised timelines
- Ability to deliver quality work within a low-cost environment
- High emotional intelligence in various situations dealing with both customers and fellow employees
- Ability to establish and maintain effective working relationships with other departments
Benefits
- Competitive market salary
- Fly for free on any open seat on all Southwest flights
- Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings
- Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan
- Competitive health insurance for you and your eligible dependents (including pets)
- 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment
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