Customer Care Advocate I

Regal Rexnord
Chambersburg, PA
Category Customer Service
Job Description
Regal Rexnord is seeking a Customer Care Advocate I within the Industrial Components division to join the TB Woods Customer Care Team. The Customer Care Advocate I is the department's primary resource for data entry responsibilities.

Requirements

  • Enter orders with accuracy to achieve 90% or better service level targets
  • Process credits and returns within 90% of specified service level targets
  • Ensure that a minimum of 90% of all customer service cases are assigned to appropriate customer service team members within 60 minutes of case creation
  • Ensure that 100% of customers are sent order acknowledgements and order details upon order entry

Benefits

  • Medical, Dental, Vision and Prescription Drug Coverage
  • Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
  • Paid Time Off and Holidays
  • 401k Retirement Plan with Matching Employer Contributions
  • Life and Accidental Death & Dismemberment (AD&D) Insurance
  • Paid Leaves
  • Tuition Assistance
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