Role OverviewThe Customer Care Advocate provides customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status. This role requires maintaining current knowledge of assigned Plan(s) and effectively applying knowledge in all job functions.
What You Will Do
Provides written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan(s) benefits. Updates files, including documenting system notes of conversations or action taken.
Why It Might Be a Fit
We're looking for a dedicated, energetic employee with the necessary skills, initiative, and personality to help us be our best every day.
Requirements
- High school diploma or GED
- Six months of experience working in customer service, third-party administrator processing, or benefits administration
- Strong work ethic and team player mentality
- Highly developed sense of integrity and commitment to customer satisfaction
- Ability to communicate clearly and professionally, both verbally and in writing
- Solid organization skills with strong detail orientation and listening skills
- Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations
- Proficient computer skills including MS Office tools and applications
Benefits
- health coverage
- vision coverage
- dental coverage
- 401(k) plan with company match
- paid time off (PTO)
- great opportunities for growth
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