Role OverviewThis position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints. The Customer Care Agent will work on a team to ensure proper customer service is being delivered.
What You Will Do
Answer incoming phone calls, faxes, emails, and respond to customer requests. Identify and assess customer’s needs to achieve satisfaction. Handle complaints and provide appropriate solutions and alternatives.
Why It Might Be a Fit
Must be able to work on a team, have some computer knowledge, and be able to retain knowledge of services lines, prices, and delivery times.
Requirements
- One (1) years’ experience
- Knowledge and ability-English and grammar
- Pleasant telephone voice/manner
- Ability to operate simple office equipment sufficiently to perform the job
- Typing skills (preferably 45-55 wpm) with 95 – 100% accuracy
- Must have proven customer support experience
- Must know 10-key by touch
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