Customer Care Agent

This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints. The Customer Care Agent reports to the Customer Care Manager and works on a team to ensure proper customer service is being delivered.

What You Will Do

The main day-to-day responsibilities include answering incoming phone calls, emails, and faxes, responding to customer requests, identifying and assessing customer needs, and providing solutions and alternatives within time limits.

Why It Might Be a Fit

The ideal candidate will have some computer knowledge, be able to work with internal and external customers, and have experience in customer support. They should also be able to multi-task, prioritize, and manage time effectively.

Requirements

• Ability to work on a team
• Some computer knowledge
• Ability to work with internal and external customers
• Experience in customer support
• Ability to multi-task, prioritize, and manage time effectively