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Customer Care and Sales Advisor - I
Cable ONE
Longview, TX
Category
Customer Service
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Job Description
At Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. As Customer Care and Sales Advisor I, you’ll be the supportive voice and solutions partner for our customers.
Requirements
Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
Perform entry-level sales and support tasks within a designated region or business area.
Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
Actively listen and ask questions to understand customer needs, showing empathy and respect.
Use effective telephone-based selling skills to build rapport and identify customer issues, offer creative solutions and explain product/service benefits, and negotiate household spend and upsell additional services.
Meet or exceed weekly and monthly sales activity goals.
Follow company-approved scripts to ensure consistent communication.
Assist with special projects as assigned.
Benefits
Health from Day One: Medical, dental, and vision plans start immediately
Protect What Matters: Life insurance for you and your loved ones
Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
Extra Peace of Mind: Group legal plan and identity theft protection
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