Role OverviewThe Customer Care Associate will hold a pivotal role connecting clients and their customers, prioritizing satisfaction above all else. The ideal candidate will possess a strong background in call center and customer service, with a focus on service excellence.
What You Will Do
The primary responsibilities of the Customer Care Associate include managing inbound inquiries, acting as an extension of the client, and effectively using multiple communication vehicles to connect with customers.
Why It Might Be a Fit
To excel in this role, showcasing an unwavering positive attitude, communicating with clarity and ease in every interaction, and demonstrating strong problem-solving, critical thinking, and analytical skills will be essential to success.
Requirements
- High school diploma, GED or equivalent
- 3+ years previous experience in a customer support role
- Tax/banking/mortgage/real estate Industry experience
- Passion for service excellence
- Strong written and verbal communication skills
- Excellent customer service and active listening skills
- Strong problem-solving, critical thinking and analytical skills
- Strong computer skills
- Typing ability of 35wpm+
- Demonstrated knowledge of and experience with Microsoft
Benefits
- Hourly pay rate: $18.50 - $19.50 (based on experience)
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