Role OverviewAs an integral part of our team, you will hold a pivotal role connecting our clients and their esteemed customers. Your dedication to service excellence will be unwavering, and you’ll find fulfillment in embracing challenges that allow your exceptional attention to detail and critical thinking skills to shine.
What You Will Do
You will effectively use multiple communication vehicles to connect with customers, which may include telephones, email, and chat. You can handle challenging customers effectively, with confidence, and exhibit less reliance on additional support.
Why It Might Be a Fit
To excel in this role, showcasing an unwavering positive attitude and communicating with clarity and ease in every interaction will be essential to your success. You will identify customers’ needs, research client systems, utilize tools to interpret and analyze data, and build trust in customer relationships through solving issues quickly and efficiently.
Requirements
- High school diploma, GED or equivalent
- 3+ years previous experience in a customer support role
- Tax/banking/mortgage/real estate Industry experience preferred
- Passion for service excellence
- Strong written and verbal communication skills
- Excellent customer service and active listening skills
- Strong problem-solving, critical thinking and analytical skills
- Strong computer skills
- Organization and time management skills
- Typing ability of 35wpm+
- Demonstrated knowledge of and experience with Microsoft
- Ability to work in a structured, high volume, fast-paced environment
- Ability to identify customer issues and identify appropriate tasks
Benefits
- Hourly pay rate: $18.50 - $19.50 (based on experience)
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