Role OverviewThe Customer Care Associate will provide exceptional customer service for both internal and external customers, collaborating with Sales, Parts, and Service departments to resolve customer issues. The role involves responding to inquiries, documenting customer interactions, and maintaining performance standards.
What You Will Do
The main responsibilities of the Customer Care Associate include providing customer service, collaborating with departments, responding to inquiries, and maintaining customer satisfaction rates. The role also involves performing other duties as assigned.
Why It Might Be a Fit
The ideal candidate will have a positive team-player attitude, strong interpersonal skills, and the ability to multitask and complete tasks efficiently. A passion for the RV lifestyle and a willingness to go the extra mile for customers are also essential.
Requirements
- High School diploma required, associate's degree desired but not required
- Ability to manage difficult or emotional customer situations
- Exceptional customer service skills
- Proficient with Microsoft Office suite
- Strong interpersonal skills and communication abilities
- Ability to multitask and complete tasks efficiently
- Reliable and strong work ethic
- Professional appearance
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance options
- Paid vacations
- 401k with company matching
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