Role OverviewAt Lenovo, we are focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that create a more inclusive, trustworthy, and sustainable digital society. Join us in defining our world of tomorrow and creating smarter technology for all!
What You Will Do
Resolving customers complaint escalations regarding technical support, product quality, sales experience, fulfillment delays, etc. Multitasking and handling several customer complaints throughout all stages at the same time Determining complaint resolutions and executing on those solutions to provide the customer with a great experience
Why It Might Be a Fit
The ideal candidate will have strong technical skills, complex problem collaboration skills, as well as outstanding customer support and professional communications skills are essential to ensuring the best possible customer experience while resolving a high percentage of customer incidents
Requirements
- 3+ years of experience dealing with customer product quality resolution in a high-tech industry
- 2+ years of experience of customer care experience proving customer facing skills (phone and email)
- 1+ years of experience solving issues related to PC technology
- Professional interpersonal communication and customer service skills
- Experience with and/or knowledge of Lenovo PC products to include technical problem determination / recognition
- Technical Support experience
- Ability to work independently and as part of a team
- Ability to create positive customer interactions regardless of negotiation outcomes to ensure ongoing customer satisfaction and brand loyalty
Benefits
- friendly hybrid model with three days a week in the office
- Equal Opportunity Employer
- do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class
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