Customer Care Data Entry Representative

Envista Holdings Corporation
San Jose, CA
Job Description
The Data Entry Representative will be responsible for accurately entering orders, responding to customer inquiries, and resolving issues within department standards and goals. The individual will contribute to company revenue by consistently meeting productivity and quality standards.

Requirements

  • Promptly and accurately processes customer orders via Customer Relationship Management (CRM) system
  • Responds to customer inquiries through written correspondence and occasionally via phone
  • Utilizes good judgment and takes ownership to ensure timely resolution of escalated issues that arise
  • Effectively collaborates with other departments when needed for prompt customer service
  • Attends, understands, and actively participates in daily department Key Performance Indicator (KPI) meetings
  • Participates in continuous improvement activities under the Envista Business System (EBS)
  • Follows company policies and procedures including quality and safety
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