Customer Care Lead

Mason Companies
Any Location, WI
Category Customer Service
Job Description
The Customer Care Lead is responsible for daily supervision of the Customer Service Representatives, ensuring they meet customer service levels and work volumes, and addresses customer inquiries in a timely manner.

Requirements

  • 2 years of solid customer service experience
  • High school diploma or equivalent
  • Ability to work 40+ hours per week during peak business times
  • Ability to work every other weekend
  • Ability to work holidays
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