Customer Care Operations (CNO)

XGSi
Any Location, CA
Category Customer Service
Job Description
Role Overview

Provide administrative and customer service support to Service Center Operations. Respond to internal and external customer inquiries; assist will call customers; prepare operations reports and perform systems data entry.

What You Will Do

Perform clerical functions, answer phones, make copies, data entry, and general correspondence. Maintain a positive attitude toward customers at all times.

Why It Might Be a Fit

Must adhere to XGS Customer Rules to create a customer-centric approach. Ability to work in a fast-paced team environment with a strong emphasis on quality of service, multi-tasking, accountability, and conflict resolution.

Requirements

  • 1-3 years Clerical Experience, preferably in the transportation industry
  • Warehouse and WMS experience preferred
  • AS400 experience preferred
  • Dispatching experience preferred
  • Forklift certification a plus
  • Computer literacy required
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