Role OverviewThe Customer Care Representative will be the first point of contact for Farmers Insurance customers, supporting inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews. This role is a critical part of Farmers Insurance as it supports our customers and agents. The representative will work in a remote environment, delivering exceptional customer service while proactively seeking solutions within compliance and legal requirements.
What You Will Do
The day-to-day responsibilities of the Customer Care Representative include receiving and responding to inquiries related to insurance matters, interacting with customers and agents via multiple channels, and accessing account information to make appropriate recommendations or decisions. The representative will also escalate unresolved issues requiring advanced support for further resolution and build knowledge and acumen through self-directed learning.
Why It Might Be a Fit
This role is a perfect fit for someone who likes to solve problems and help others when they need it. The representative will have opportunities for growth and development, including paid training with the renowned University of Farmers, and will be part of a supportive community that values creativity, accountability, and bold solutions.
Requirements
- High School Diploma or equivalent
- Valid Producer/Agent/General Lines license, with a Property and Casualty line of authority
- Minimum of 1-3 years customer service experience
- 1 year of experience in call center environment or related field preferred
- Experience providing customer support within a high-volume, complex environment preferred
Benefits
- Competitive salary commensurate with experience, qualifications, and location
- Bonus Opportunity (based on Company and Individual Performance)
- 401(k)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
]]>