Role OverviewPacific Office Automation is seeking a detail-oriented Customer Care Representative/Dispatcher to handle incoming support calls, create support tickets, and escalate issues to the Helpdesk.
What You Will Do
The ideal candidate will use basic computer applications, communicate with customers, technicians, and salespeople, and schedule service calls to meet monthly service goals.
Why It Might Be a Fit
The company aims to be a long-term employer, providing employees with training and certification to keep up with the fast-changing technology of office machines, devices, and software.
Requirements
- 1-2 years of previous dispatch experience and/or call center agent
- Experience using IT ticketing support systems
- Experience using Unified Communications for business solutions (Call Handling)
- Strong phone and verbal communication skills along with active listening
- Proven ability to multi-task and work in fast-paced environments
- High attention to detail and strong organizational skills
- Experience with Microsoft Word and Excel
- Bi-lingual is a plus
Benefits
- $20-$23 an hour, depending on experience
- Advancement and growth into leadership roles
- Team-player environment
- Medical/Dental/Vision/Life insurance plans
- Matched 401k
- PTO, Vacation, Sick Leave
- FSA/HSA programs
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