Role OverviewThe Customer Care Representative is a critical part of Farmers Insurance as it supports our customers and agents. This role is a first point of contact for our customers, supporting inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews.
What You Will Do
Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements. Communicate with customers and agents via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
Why It Might Be a Fit
This position is ideal for someone who likes to solve problems and help others when they need it. You will have the opportunity to grow your career with Farmers, and we offer paid training with our renowned University of Farmers to ensure your success in this role.
Requirements
- High School Diploma or equivalent
- Property and Casualty license
- Minimum of 1-3 years customer service
- 1 year of experience in call center environment or related field
- Experience providing customer support within a high-volume, complex environment
Benefits
- Competitive salary commensurate with experience, qualifications and location
- Bonus Opportunity (based on Company and Individual Performance)
- 401(k)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
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